Welcome to the Luxe Liqueur Store help center. Below are answers to common questions about our products, ordering, shipping, and store policies. If you have additional questions, feel free to contact us.

 Orders & Payments

How do I place an order?

Browse our premium selection of whiskey, wine, rum, tequila, and champagne. Once you’ve found your items, add them to your cart and proceed to secure checkout.

What payment methods do you accept?

We accept all major credit/debit cards and secure online payments through trusted providers such as PayPal and Stripe.

Is my payment information secure?

Yes. All transactions on https://luxeliquirestore.com are protected with SSL encryption and processed through secure gateways.

 Shipping & Delivery

Where do you ship?

We ship within the United States to states where alcohol delivery is legally permitted. We do not currently ship internationally.

How long does delivery take?

Standard delivery takes 3–7 business days, while expedited options may be available at checkout. Orders are typically processed within 1–2 business days.

Do I need to be home to receive my order?

Yes. An adult aged 21+ must be present to sign for alcohol deliveries. A valid ID is required by the courier.

 Returns & Refunds

Can I return my order?

Due to alcohol laws, we only accept returns for items that are damaged, defective, or incorrect. Please contact us within 7 days of delivery with proof (e.g., photos).

How do I request a refund or replacement?

Email us at contact@luxeliquirestore.com with your order number and issue description. We’ll review and respond within 1–2 business days.

 Products

Do you sell authentic and licensed products?

Absolutely. All our products are 100% authentic, sourced from licensed distributors and reputable suppliers.

How should I store my liquor once received?

Store bottles upright, away from direct sunlight, at room temperature. Wines may require cooler storage depending on the variety.

 Account & Privacy

Do I need an account to place an order?

No account is required, but creating one allows you to track orders, manage addresses, and view purchase history.

Will my information be kept private?

Yes. We never sell or share your personal information. Please see our Privacy Policy for details.

 Contact & Support

How can I contact customer service?

You can reach us via:

Still have questions?
Contact us directly — we’re here to help you enjoy a smooth, secure, and satisfying shopping experience.