At Luxe Liqueur Store, we take pride in delivering premium alcoholic beverages with the utmost care and attention. Your satisfaction is important to us, and while most of our products are non-returnable due to legal restrictions, we gladly offer refunds or replacements under certain circumstances.

Eligibility for Return, Refund, or Replacement

We accept return requests or issue refunds only in the following cases:

  • You received a damaged, defective, or incorrect item.

  • The product was lost or significantly delayed during shipping.

  • Your order could not be delivered due to an error by the shipping carrier (e.g., age verification failure not caused by you).

⚠️ We do not accept returns for:

  • Items that have been opened, consumed, or are not in original condition.

  • Orders delivered without issue.

  • Refusal to provide adult signature verification.

  • Personal taste preferences or change of mind.

Return Request Timeframe

You must notify us of any eligible issue within 7 days of receiving your order. Requests submitted after 7 days may not be eligible for refund or replacement.

How to Request a Refund or Replacement

To request a refund, replacement, or return (if approved), please email us at contact@luxeliqueurstore.com with the following information:

  • Your full name

  • Order number

  • A description of the issue

  • Clear photos of the product and packaging (if applicable)

Our team will respond within 2 business days to assess your request and provide further instructions.

If your return is approved, you may be asked to return the item in its original, unopened packaging. Refunds will be issued to the original payment method within 3–5 business days of approval.

Non-Returnable Items

We are unable to accept returns or offer refunds for:

  • Opened or partially consumed bottles

  • Items not in original condition

  • Orders rejected due to missing adult signature at delivery

  • Change of mind or flavor preference

Return Shipping

If a return is approved, we will provide instructions on how to return the item. The customer may be responsible for return shipping unless the issue was our fault (e.g., wrong or damaged item).

Need Help?

If you have any questions about your order or our policy, please contact our customer service team:

📧 Email: contact@luxeliqueurstore.com
📞 Phone: (865) 232-6744
🕘 Hours: Monday – Friday, 9 AM – 5 PM (EST)

We appreciate your trust in Luxe Liqueur Store and are committed to delivering an exceptional shopping experience.