At Luxe Liqueur Store, we value your satisfaction and take great care in delivering premium products. Due to the nature of alcoholic beverages, all sales are considered final. However, we gladly offer refunds or replacements under specific conditions outlined below.

Eligibility for Return or Refund

We accept returns or issue refunds only under the following circumstances:

  • You received a damaged, defective, or incorrect item.

  • The product was lost or severely delayed during transit.

  • Your order was shipped in violation of age or delivery restrictions (carrier error).

Note: We do not accept returns for items that were opened, consumed, or not in original condition.

 Return Request Timeframe

You must notify us of any issues within 7 days of receiving your order. Requests received after 7 days may not be eligible for refund or replacement.

How to Request a Return or Refund

To request a return, refund, or replacement:

  1. Email us at contact@luxeliqueurstore.com with:

    • Your full name

    • Order number

    • Description of the issue

    • Clear photos of the product and packaging (if applicable)

  2. Our team will review your request within 2 business days and respond with the next steps.

  3. If approved, refunds will be processed to your original payment method within 3–5 business days.

If a return is requested, you may be required to ship the item back to us in its original, unopened condition.

Non-Returnable Items

We do not accept returns or offer refunds for:

  • Change of mind or personal taste preference

  • Products delivered successfully and without damage

  • Orders returned due to refusal of adult signature verification

💬 Questions?

If you have questions about your order or our return policy, contact us:

📧 Email: contact@luxeliquirestore.com
📞 Phone: (865) 232-6744

🕒 Hours: Monday–Friday, 9 AM – 5 PM (EST)

We are committed to providing exceptional service and a premium shopping experience. Thank you for choosing Luxe Liqueur Store.